Telecommunication network, MTN, says it is putting together modalities to compensate its subscribers for the major disruption in internet services they encountered last week.
Sam Koranteng, Corporate Services Executive of MTN says discussions on the final compensation package will be announced soon.
Mr Koranteng told Citi Business news that;
“At MTN, when our subscribers have gone through some discomfort and challenges with the service, we make it a point to compensate them. As we are back and running on our normal routine, we are internally having that discussion and very soon we would come out with an inconvenience package for our subscribers. I am sure we should be coming out with something for our subscribers soon.”
MTN announced yesterday that it had fully restored data and voice services after that it experienced major disruptions on Thursday.
According to MTN, a cut in an international undersea fibre cable was the cause of the disruption and assured subscribers, their engineers were working to restore the system.
In all about a dozen African countries were affected by the cut in the fibre cable known as the West Africa Cable System (WACS), which is in the Atlantic Ocean, connects many other African countries to Europe.
The Consumer Rights Protection Agency first suggested to MTN to compensate its subscribers for the service disruptions.
