Bono PURC receives 7,000 complaints, resolves 99 percent – Regional Manager 

Mr Patrick Antwi, the Bono and Ahafo Regional Manager of the Public Utilities Service Commission (PURC) say the Commission received 7,000 complaints between 2018 and 2025 in the region. 
 
Nonetheless, about 99 per cent of the complaints had been resolved and urged utility users to endeavour to channel their grievances through the commission for redress. 
 
Mr Antwi made this known at a day’s media training organised by the Commission for some media practitioners at Sunyani, to enhance their knowledge and strengthen the PURC’s relationship with the media. 
 
He said the PURC was working hard to ensure that consumers got the best from utility service providers and urged users to also pay their utility bills regularly and promptly. 
 
Mr Antwi said the PURC in the region would intensify stakeholder engagements in 2026 and also engage the media frequently. 
 
He advised the media to remain circumspect in their reportage, prioritise accuracy in the course of their duties, so that consumers would be well informed about the activities of utility providers and PURC. 
 
The training was attended by about 40 media practitioners, comprising radio show hosts and journalists, and they were taken through the mandate of the PURC as well as key indicators influencing quarterly and major tariff reviews of the commission. 
 
Mr Daniel Donkor, a participant, told the Ghana News Agency that the training was insightful and educative, urging the PURC to sustain it.