The Electricity Company of Ghana (ECG) has engaged residents of Kadjebi in the Oti Region on its operations, billing systems, bushfire prevention and the dangers of illegal electricity connections.
The engagement, held at the Yorm Chapel of E.P Church, Ghana, Kadjebi, formed part of ECG’s customer outreach programme aimed at deepening public understanding of the power distribution chain and fostering collaboration between the company and consumers.
Ms Eunice Tweneboah-Koduah, the Public Relations Officer (PRO) of ECG for the Volta and Oti Regions, said the initiative sought to educate customers and stakeholders on ECG’s mandate and operational challenges to enable them to appreciate the company’s work.
She explained that three key institutions were responsible for ensuring stable electricity supply to consumers.
She said these included the “Volta River Authority (VRA), which generates electricity; the Ghana Grid Company (GRIDCo), which transmits power; and ECG, which distributes electricity to homes and businesses.”
Ms Tweneboah-Koduah noted that challenges such as power fluctuations and low voltage were sometimes beyond the distribution company alone, stressing that ECG continued to collaborate with the other power sector players to address such issues.
She cautioned residents against engaging in illegal connections, the use of substandard electrical cables and indiscriminate bush burning, describing them as major causes of power outages, fire outbreaks and damage to installations.
“Illegal connections not only endanger lives but also affect service delivery and lead to revenue losses that impact the entire system,” she said.
Mr Precious Dan Appiah, the Jasikan District Manager of ECG, urged residents to support the company by promptly reporting faults and suspicious activities, noting that some challenges were systemic and required collective effort to resolve.
He emphasised that cooperation between ECG and consumers would help improve service delivery and reduce avoidable outages in the district.
Mr Samuel Bonze Quaye, the Officer in charge of Billing, addressed concerns regarding billing discrepancies, explaining that some challenges were technical in nature and encouraged customers to report anomalies early to enable swift rectification.
Participants expressed appreciation to ECG for the engagement and called for regular community forums to sustain dialogue and enhance transparency in the company’s operations.
They appealed for improved voltage stability and quicker response times to reported faults to boost economic and social activities in the area.
