The Western and Western North Directorate of the Public Utilities Regulatory Commission (PURC) has resolved 97 percent of complaints received within the half year.
In all, 920 complaints from consumers and utility service providers were received out of which 889 were successfully resolved through amicable settlement within the resolution period.
The Commission for the same period in 2025 received 499 complaints.
The achievement reflected the Commission’s proactive approach to consumer protection and efficient complaints resolution, Madam Joyceline Hudson, the manager for the Regions said in a statement copied to the Ghana News Agency.
She said the Commission was committed to improving utility service delivery in the Regions.
The complaints were largely lodged by consumers against utility service providers.
A total of 890 complaints, representing 96.74%, were lodged against ECG.
The Ghana Water recorded 27 complaints, representing 2.93% of the total complaints received.
Three complaints were lodged by utility service providers against consumers during the same period.
Madam Hudson said the unresolved complaints were; broken poles, faulty transformers and unavailability of meters.
The Regional Manager attributed the significant increase in complaint lodging in 2026 to the intensified public education and proactive consumer engagement initiatives undertaken by the Commission.
According to her, increased public awareness had empowered more consumers to report utility service challenges and seek redress through the Commission.
The Regional Manager reaffirmed the Commission’s commitment to maintaining and improving service delivery standards.
Madam Hudson emphasised that the regional office would continue to work closely with utility service providers in the Regions and other key stakeholders to address emerging challenges, particularly those affecting the quality and reliability of utility services in the Western Region.
GNA
